Call Center Manager Job at NextDeavor, Omaha, NE

  • NextDeavor
  • Omaha, NE

Job Description

Description

Call Center Manager

Full-time

Omaha, NE, US

Exclusive confidential search - details shared with qualified applicants.

Become a Key Player as a Call Center Manager

You will lead and scale a fully remote call center operation, driving operational performance and exceptional customer experience. You will manage supervisors and agents, collaborate with HR, IT, QA, and Training, and report insights to senior leadership. This is a Remote role supporting a distributed, multi-time-zone workforce.
Here's How You'll Make an Impact on the Team
  • Lead day-to-day operations of a fully remote call center (inbound, outbound, or blended)
  • Manage, coach, and develop remote supervisors and agents through virtual leadership and performance reviews
  • Monitor and drive key KPIs including service levels, call volume, AHT, QA scores, and customer satisfaction
  • Oversee scheduling, staffing, and productivity using workforce management tools
  • Implement virtual training, onboarding, and ongoing coaching programs
  • Analyze performance data to identify trends and drive continuous improvement
  • Ensure compliance with company policies and quality standards across all operations
  • Present performance insights and reports to senior leadership and collaborate cross-functionally to support scalable operations
Here's What You'll Need to Be Successful in This Role
  • Bachelor's degree in Business, Management, or related field (or equivalent experience)
  • Proven experience managing a remote or distributed call center team
  • Strong understanding of call center KPIs, QA processes, and workforce management
  • Experience using CRM systems and cloud-based call center platforms (VoIP, WFM, collaboration tools)
  • Excellent communication and leadership skills with the ability to manage across time zones
Here's What Else Might Help You Out
  • Experience managing global or multi-time-zone teams
  • Background in scaling or improving remote call center operations
  • Strong analytical mindset with experience driving performance improvement initiatives
Pay Range

$100,000 - $130,000
Ready to Make Your Mark?

This role may fill quickly. Submit your resume to be considered.

Apply with Pioneers here

Pay Range

$100,000.00 Annually to $130,000.00 Annually

Job Tags

Full time, Remote work

Similar Jobs

Zippo Manufacturing Company

Cost Accountant Job at Zippo Manufacturing Company

 ...PRIMARY DUTIES: (Can include - but not all Staff Accountants are assigned to same duties) Financial reporting monthly financial statement...  ...coordinating and maintaining audit schedules. Standard Costing and Inventory analytics calculate product standard costs,... 

De Castro, West, Chodorow, Mendler, & Glickfeld, Inc.

Tax Controversy Attorney - Los Angeles Job at De Castro, West, Chodorow, Mendler, & Glickfeld, Inc.

 ...Job Description Job Description We are seeking an experienced Tax Controversy Attorney , preferably a current or former IRS trial attorney , to represent our high-net-worth clients in resolving complex civil and criminal tax disputes. In this role, you will handle... 

SPIN

Early Intervention Contractor Job at SPIN

 ...Job Description Job Description Early Interventionist (PT, OT, SLP, SI, SW) Special People In Northeast, Inc., located in Northeast Philadelphia, is a non-profit human services organization which was founded in 1970.The organization provides supports to individuals... 

County of Los Angeles

CLINICAL SOCIAL WORKER Job at County of Los Angeles

 ...patients and family members to identify social, emotional, and economic factors which may...  ...status as a Licensed Clinical Social Worker in accordance with California state licensure...  ...English, then translation is required. International degrees must be evaluated for... 

Atria Park - Park of Ann Arbor

Senior Living Activities Coordinator Job at Atria Park - Park of Ann Arbor

 ...Atria Park - Park of Ann Arbor is seeking staff to lead resident Engage Life programs and coordinate engaging activities that enhance...  ...activities, and support communal initiatives in a welcoming senior living community.Responsibilities include planning parties, greeting...