Job Description

• Work Mode: Remote
• The ability and desire to work during the hours of operation 5:00 AM - 8:00 PM PST, Monday through Friday.
• Applicants must be flexible regarding shifts worked with an understanding that shifts are based on business need.

• Virtual roles work from a home office.
• Respond to dental customer requests via telephone or email, providing excellent service to the company's customers who have insurance products or benefit plans.
• Research requests regarding various product aspects, policy provisions, claim status, basic procedures, etc.
• Efficiently process transactions and refer requests for other policy modifications to appropriate areas. Track responses to ensure completion.
• Enhance and strengthen the relationship between the customer and the company using effective communication skills, keen listening skills, and empathy.
• Efficiently access and navigate multiple electronic systems to provide a complete and integrated response to the customer's inquiry.
• Perform these responsibilities in a consistent, professional manner while exercising strong verbal, interpersonal, and high-quality service skills.

• New hires must reside in the state of California.
• High School Diploma or GED equivalent.
• Minimum 1 year of experience in customer service (includes call center, retail, and restaurants).
• Ability to navigate across multiple computers monitors and programs (including Salesforce, Word, Excel, and Outlook) at one time while conversing with a customer.

• Prior Call Center or Customer Service Representative experience is preferred.
• Strong computer/keyboard skills (ability to type efficiently).
• Experience in handling dental or other types of insurance products.
• Prior experience in a dental office.
• Superb listening skills and professional oral communication skills to inspire trust and accountability through an empathetic style which promotes a quality image of the company.
• Previous experience with Salesforce is a plus.

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